Customer Service


  Placing an Order
You can easily place an order though our on-line shopping cart! When you see an item you like, choose your color and size, then click the "add to cart" button. Continue shopping. When you are ready to complete your purchase, click on "view cart" to confirm your items. After you make any changes and update your quantities, click on "checkout" to finish. Paypal will then ask for your credit card and shipping information. You will receive an e-mail verification if your order has successfully been placed. Wait patiently. Your order will arrive within 2-3 weeks (hopefully sooner!).


Payment Options
We accept Credit Card (Visa, Master Card, Amex, Discover) and e-Check payments through PayPal. Personal checks, money orders, and cashier checks are also accepted.

Paypal
Paypal is a secure web-based payment service. Though you can use Paypal make a payment without becoming a Paypal member, anyone can open a Paypal account for FREE--and it only takes a few minutes. If you'd like more information, the Paypal web address is: http://www.paypal.com. Feeling skeptical? You can find information about their Super Secure Server here: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-main-outside.

Personal Checks
If you are paying by check, please mail your payment to the mailing address provided below. Checks should be made out to KATHLEEN KRANACK. Your items will be shipped once your check clears. This may take up to two weeks. Please anticipate this delay when calculating your item's arrival time.

Money Orders and Cashier Checks
Please ship money order and cashier check payments to the mailing address provided below. Orders will be shipped once the payment is received.


Shipping Information
Most orders are shipped via USPS Priority Mail within 2-3 weeks after payment is received. International orders are shipped via USPS Global Priority mail. Please allow additional time for large and/or custom orders.

U.S. Shipping Rates
Cost of Order U.S. Shipping Cost
$0.00-$9.99 $4.00
$10.00-$49.99 $5.50
$50.00-$99.99 $8.00
$100-$149.99 $12.00
$150+ E-mail for price

U.S. shipping insurance may be added for an additional $2.50.

Internatonal Shipping Rates
Cost of Order Int'l Shipping Cost
$0.00-$49.99 $9.00
$50.00-$99.99 $14.00
$100+ E-mail for price

These prices are valid for most locations outside of the U.S. We will contact you if we forsee additional charges.


Return Policy
Each item is thoroughly inspected before it is shipped. If for some reason you are not satisfied with your item, we will happily issue you a store credit or a merchandise exchange. All returns must be made within 14 days of receiving the item. Unfortunately, cash refunds are not available at this time. Shipping costs are non-refundable.


Privacy
We value your privacy and think the PATRIOT Act is an abomination. Charm School Industries will NEVER EVER sell or release your personal information to anyone--ever. Unless, of course, John Ashcroft makes us do it. (UG!)


Size Chart
We proudly print most of our designs on American Apparel products. The following size charts should give you a pretty good idea of how our items will fit you. Keep in mind that cotton stretches to accommodate things such as...boobs. According to American Apparel, approximately 80% of all women can wear their Medium/OneSize shirts.

"Classic Girl" T-shirts, Shorts, and Undies
* XS S M L XL
Size Youth
10-12
Ladies
0-2
Ladies
4-6
Ladies
8-10
Ladies
12-14
Chest 29-30 30-32 (A) 32-34 (B) 36-38 (C) 40-42 (D)
Natural Waist 23-24 25-26 27-28 30-32 33-35
Hips 33 35 37 40 42
Inseam 28 30 32 34 34
Europe Youth 20-22 34-36 38-40 42-44 46-48


"American Standard" Unisex T-shirts, Shorts, and Undies
* S M L XL
Size 34-36 38-40 42-44 46-48
Chest 34-36 38-40 42-44 46-48
Natural Waist 30-32 32-33 33-34 36-38
Pant Waist 30-32 32-33 33-34 36-38
Inseam 30 32 33 34
Europe 44-46 48-50 52-54 56-58


Product Care Information
All items should be hand washed in cold water whenever possible.


Custom Orders
Interested in a specialty item? Let us know. If we have time, we'll see what we can do!


Contact Information
Questions? Comments? Feel free to write!

e-Mail
info@charmschoolindustries.com

Mailing Address
Charm School Industries
608 W. Belmont, #1E
Chicago, IL 60657
 







CharmSchoolIndustries.com is a secure shopping site. No worries!
© 2003-2004 Charm School Industries. All Rights Reserved.